IT Managed Services & IT Helpdesk Support Provider Melbourne

Frequently asked questions

• HOW CAN managed services benefit my organisation?

  Managed services assist organisations in optimising resource distribution, reducing downtime, and increasing overall profitability. The dedicated team at Elephant In The Boardroom can provide you and your business with the following advantages:

  • A scalable and affordable help desk support system
  • 24/7 IT support from our qualified IT professionals that have proficiency in technology and debugging.
  • Extensive understanding of current industry trends for hardware upgrading and maintenance needs.
  • Latest IT helpdesk software to keep your systems up to date with worldwide standards.
  • Single point of contact for IT support
  • End-user incidents and difficulties are resolved quickly and effectively
• CAN MANAGED SERVICES SAVE ME MONEY in the long-run?

  The most prevalent determining factor for outsourcing your IT needs to an MSP, is money. CompTIA conducted a study of 400 organisations that had recently outsourced their IT needs to an MSP during the previous year. According to the findings, 96% of respondents believe that Managed Services save them a significant amount of money each year. This is due to the high level of security, user friendliness and increased uptime.

• WHAT REGION(S) can you service?

  Our agency is based in Melbourne, Australia, however we provide our Managed IT Services to clients all around Australia and the globe. If you are interested in learning more about how Managed Services can help you and your business, talk to one of our experts today.

• WHAT IF I ALREADY have in-house Tech Support staff?

  The team at Elephant In The Boardroom, can still provide you with our Managed IT Services. Many of our clients have their own internal IT department to handle their day to day IT needs. However, we can still provide you with IT assistance at any time of the day without any delays. Contact us today, to find out how we can be of assistance

• What hardware and software can you recommend based on my current needs?

  As a dedicated Managed IT Service Provider, we will take the time to fully understand your needs as a business before recommending any hardware or software options. Although here are some things to keep in mind:

  • Always purchase legal software and ensure that you register it.
  • Consider who will be using the software and for what purpose.
  • Warranty and support plans.
  • Network equipment and connectivity
  • Displays and videos.
• WHAT IF MY TECHNOLOGY IS ALREADY WORKING FINE?

  Most IT environments and networks that we encounter, in our opinion, are far from healthy. From applying fixes to changing outdated hardware, there can be a lot that can be done to ensure that your performance is optimally performing to ensure that you are saving money in the long run.

• HOW LONG DOES IT TAKE FOR your team TO RESPOND TO SUPPORT REQUESTS?

  The team at Elephant In The Boardroom recognises the importance of providing quick resolutions for your organisation in order to reduce downtime, which is why we strive to resolve your requests and quickly as possible.

• WHAT MANAGED IT SERVICES DO you provide for businesses?

  At Elephant In The Boardroom we manage, monitor, and resolve IT systems and functions, as well as make strategic IT decisions to help your organisation thrive.

• WHAT KINDS OF BUSINESS ARE SUITABLE FOR ELEPHANT IN THE BOARDROOM MANAGED IT SERVICES?

  At Elephant In The Boardroom, we cater to all different types of businesses from a large variety of industries and sizes. If you would like to discover how we can help you through our Managed IT Services, contact us today.